Privacy Policy

We collect the following types of information:

• Account & booking information: name, email address, phone number, and service address.
• Payment information: handled securely by our payment provider, Stripe. We do not store your full card details on our servers.
• Usage information: pages visited, device type, and approximate location, collected through cookies and analytics.
• Communications: messages you send to us or to your assigned Pro through the platform.

We use your information to:

• Schedule and deliver your cleaning services and assign a Pro to your booking.
• Process payments and issue refunds.
• Send booking confirmations, reminders, and service-related notifications.
• Respond to your support requests and improve our Service.
• Comply with legal obligations.

We use cookies and similar technologies to operate the Service and understand how visitors use it. We use Google Analytics to collect aggregate traffic data such as page views, session duration, and device type. You can control cookies through your browser settings; disabling them may limit some functionality.

We share information only as necessary to operate the Service:

• With the Pro assigned to your booking, we share your name, address, and service details needed to perform the cleaning.
• With Stripe to process your payment securely.
• With service providers who help us operate (e.g., email delivery), under agreements that protect your data.
• When required by law or to protect the rights, safety, or property of Lunexa or others.

We do not sell your personal information.

We retain your information for as long as your account is active and for a reasonable period afterward to fulfill the purposes described here, comply with legal obligations, and resolve disputes.

Depending on where you live, you may have the right to access, correct, or delete your personal information, and to opt out of certain marketing communications. To exercise these rights, contact us at support@lunexa.com.

We use reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

The Service is not intended for children under 18, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will delete it.

We may update this Privacy Policy from time to time. We will post the updated version here with a revised "Last updated" date.

If you have questions about this Privacy Policy or your data, email support@lunexa.com.